All Articles

Don’t use force & keep your commitments

The following is an expert from my 2017 book Responsive: What It Takes To Create a Thriving Organization​...

Why we hate selling

Even though sales and persuasion are essential skills, most of us would rather never try than use force,...

Some reflections on turning 39

Inspired by Ryan Holiday, I’ve made a practice of listing a few things I’ve learned over last year...

Salesperson as therapist

Over the last few weeks, I’ve been teaching a workshop about sales. We get together on Zoom for...

How Pixar Thinks About Stories (Hint: It’s Four Frames)

I had a call recently with Bobby Podesta, a 20-year veteran animator at Pixar. The call was supposed...

The utility of taste

I was on a call with a client recently and found myself saying that the human desire to...

The AI Apocalypse

My AI avatar logs into Zoom to chat with your AI avatar. Sounds great – fewer meetings! But...

Getting back to basics

Over the last few months, I’ve fallen out of my routines. Since my former roommate had a mental...

Sales is service

Last week, I taught the first workshop in a series about selling – because knowing how to influence...

Join us in September!

Ten years ago, the Responsive.org Manifesto laid out that “The rate of change continues to accelerate” and “The...

How to train for chaos

Michael Phelp’s coach, Bob Bowman, understood that the greatest athletes don’t just train for performance – they train...

How to climb a mountain

I spent a lot of my childhood scrambling up and down mountains. When I discovered this metaphor at...