How do you foster a culture of belonging? This is a very simple tactic that has made a world of difference within my own organizations, and that I’ve been helping other leaders apply within their companies. This article is about the importance of one-on-one meetings. Taking the time to get to know each person within your company go a surprisingly long way.
When I founded Robin’s Cafe in 2016, I was deeply excited about Slack. For me, this digital messaging platform was the ideal place to create a “digital representation” of our brick-and-mortar shop.
But that first week, when I asked my staff of 3 to pull out their phones, 1 pulled out a flip phone, another an old iPhone so badly broken that the screen was unuseable, and the third shrugged and said he didn’t have a phone right now.
It doesn’t matter if you are running a 3 person company or a 300 person company. One of the most important contributions you can make is knowing your people. I believe that the role of a leader is to get to know each person in a company personally – to know what makes them tick, to know why they are there, and to support them in that growth.
If you’ve enjoyed this short article and podcast, you might enjoy this talk, by Andrea Robb and Kate Shaw of AirBNB at Responsive Conference 2018.