Alexis Gonzales-Black: Zappos, Holacracy, and How We Work in the 21st Century


“This is what the future of work looks like – we just have to figure out how to talk about it.”

My guest today is Alexis Gonzales-Black, an early advocate of the movement. I had heard Alexis praised as an incredibly innovative thinking on “the future of work”, and it was certainly my experience that she brings enormous enthusiasm and insight to bear on the topic of organizational design.

Alexis co-led the rollout of Holacracy (which is a system of self-governance) at Zappos – the world-famous shoe company. She describes what is was like to be in the room when the CEO Tony Hsieh walked in and declared that the company needed to operate more like a city. Alexis now works in organizational design at IDEO.

I’m really impressed with the work she as done to date, and I hope you enjoy this interview with Alexis Gonzales-Back.

Show Notes

00:00 – 4:30 Turning Zappos into a city
4:30 – 6:30 Working under Tony
6:30 – 9:30 Holacracy at Zappos
9:30 – 13:30 What is Holacracy?
13:30 – 17:00 Transition from recruitment to implementing Holacracy
17:00 – 21:00 Alexis’ history that lead to her interest in self-management
21:00 – 25:30 Responsive.Org as an identity
25:30 – 29:00 Responsive tensions
29:00 – 36:00 Hierarchy
36:00 – 38:00 Education
38:00 – 40:00 IDEO

Learn more about Alexis:
Thoughtful Org

Subscribe to the Newsletter

Share This Post